Holiday Shipping Deadlines
Please note that all domestic orders using standard shipping must be placed by December 6th for the best chance of delivery by Christmas. Christmas delivery cannot be guaranteed for international orders, but it is recommended orders be placed by November 16th. Any pre-order items will delay the shipment of any other items in your order. Standard items ordered with pre-ordered items will ship together.
USA
Shipping Information and Options
Orders ship from Chicago, IL, and are typically processed within 5-10 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the receiver's location. Posters ship separately from other items in your order. If your order contains a presale item, please see Pre-Sale Items.
Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this timeframe, please get in touch with us at info@brendanforrest.com. Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please get in touch with the shipping carrier if your package encounters delays. We do not offer refunds for shipping delays.
We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted via the email address used at checkout. Upon confirmation of your shipping address, we will allow one re-shipment of your order. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order minus the shipping cost. Please confirm your current address if you are using Apple Pay or Paypal.
Please note the following delivery times for the various domestic shipping methods:
USPS First Class: 2-5 business days
USPS Priority: 1-3 business days
USPS Media Mail: 2-8 business days
UPS Ground: 1-5 business days
Please be aware that these timelines do not include order processing time. Please see our shipping policy above to inform you of these timelines, which may prolong your delivery estimate.
International
Shipping Information and Options
Orders ship from Chicago, IL, and are typically processed within 1-5 business days for in-stock merchandise. Transit times quoted at checkout do not include processing timelines. Once your order ships, you will receive tracking information via email.
International Shipping Dues and Taxes
International shipments might incur import fees, duties & taxes that are not reflected in our shipping prices. We are not responsible for duties and taxes imposed on your order. Please consult your country’s customs office for details about any additional duties and taxes required for your order.
International delivery times average ten business days once shipped, but can be delayed by customs. Some orders could take up to 8 weeks for delivery. If it is past the 6-8 week time window, but your tracking has recently updated to show movement, your order is still on the way, and we will not refund any shipping costs. We are not responsible for these delays, and the shipping carrier or customs authority should take up this issue. If your tracking has not been updated after 6-8 weeks, please get in touch with our customer care team. Please be aware that we are not financially responsible for products confiscated by the legal authorities of your country or state.; The customer is responsible for all shipping charges for orders that are refused upon delivery. Per the terms of our return policy, please note that shipping arrangements and costs incurred to returned or exchanged items are the customer’s responsibility.
Pre-Sale Items
Payment is charged immediately at checkout.
Pre-sale items are not available to ship at the time of purchase. Shipping timelines for pre-sale items are detailed in the product description. If you are ordering a pre-sale item with an in-stock item, your order will ship when the pre-sale item becomes available (unless otherwise noted). If you want to receive your items separately, please separate your cart into multiple orders. Bundled items cannot ship separately.