Frequently Asked Questions

Shipping

How long does it take to process your order?

Orders ship from Chicago, IL, and are typically processed within 1-5 business days for in-stock merchandise. Presale and specialty items may require longer processing time. Transit times quoted at checkout do not include processing timelines. 

Why does your shipping cost this much?

Shipping rates are calculated based on the total weight and dimensions of the item(s) ordered, as well as the receiver's location. 

What happens if your package is lost in transit?

We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your charge. If your package is returned to our warehouse, you will be contacted.

What if you ship Internationally?

International shipments might incur import fees, duties & taxes that are not reflected in our prices.  We are not financially responsible for If duties and taxes are imposed on your order.

Presale Item

When will you get charged for your presale item?

Payment is charged immediately at checkout. 

When will your presale item ship?

Presale items are not available to ship at the time of purchase. Shipping timelines for presale items are detailed in the product description. If you are ordering a presale item with an in-stock item, your order will ship when the presale item becomes available (unless otherwise noted). If you want to receive your items separately, please separate your cart into multiple orders.

Damages and Issues

Your order is damaged; what should you do?

Please inspect your order and contact us immediately if the item is defective or damaged or if you received the wrong item. We do not accept returns or exchanges for apparel items that become damaged or shrink after washing.

Refunds

When will you receive your refund?

We will notify you once we have received and inspected your return and will let you know if the refund has been approved. If approved, you will be automatically refunded through your original payment method. 

Address Changes and Cancellations

What to do if you need to change the address on your order:

Contact our customer support team to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed. 

Address Changes

If your order has already shipped, we are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted. 

Cancellations

If your order has already shipped, you should be able to refuse the package by contacting the carrier or refusing it upon delivery. At this point, it will be returned to our warehouse. Once we've received it, we'll issue a refund to your original payment method minus the cost of shipping. If you are unable to refuse your delivery, please let us know, and we can assist you with a return or exchange at your expense.